FAQ – Frequently Asked Questions

FAQ – Frequently Asked Questions

Quality Control:

We have noticed on a few websites that have people have had problems with sub-standard quality on products marketed as Thermette.  Having researched a bit further it appears that around 2005 for a 2 year period there were Thermette’s purchased in China passed off as New Zealand made. All Thermettes sold on this site are 100% New Zealand made by an engineering firm in Auckland, New Zealand.

 

How to clean your Thermette:

If you have soot build up on the inside of the chimney the best way to clean it is with warm water and fine steel wool and no detergents.

 

How to light a fire in your Thermette:

A few twigs, some flammable rubbish or newspaper along with a match to light it should be enough to get your Thermette going and then feed twigs and other items through the top of the chimney, or add via the fire ring hole.

 

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Our Thermette is made in New Zealand and shipped worldwide